Terms and Conditions

Welcome to !

PETRONIZE and its suppliers provide their service to you subject to the following terms and conditions. Please read carefully as you will be subjected to the following conditions when you shop at PETRONIZE


Welcome to our website. The Term ‘Petronize’ or ‘us’ or ‘we’ refers to th Owner of the website whose registered office is 14 Upper Boon Keng Road. Our company registration number is 53178195W .  

By accessing the content of (“the Website”) you agree to be bound by the Terms & Conditions set out herein and you accept our privacy policy.


Petronize reserves the rights at any time to change or discontinue without notice, any aspect or feature of this website. You agree that you will not modify, copy, distribute, transmit, display, perform, reproduce, publish, license and transfer information for commercial or non-commercial usage unless permitted by PETRONIZE. 

You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information. 

You agree to fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.


Petronize is not responsible for any material submitted to the public areas by you. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by petronize.

petronize reserves the right to remove any material submitted or posted by you in the public areas, without notice to you. If it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to:- 

  1. Defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties
  2. Publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information
  3. Violate any copyright, trade mark or intellectual property rights of petronize or any other third party


The trade marks, names, logos and service marks (collectively “trade marks”) displayed on this website should not be constructed as granting any license or right to use any trade mark without the prior written permission of petronize.


External links provided are for your convenience, but they are beyond the control of petronize and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. 

No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of petronize. Please contact us if you would like to link to this website or would like to request a link to your website.


Petronize shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained in the website such as your personal information or material and information transmitted over our system.  

The information contained with the Website is provided on an “as is” basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website. 

We do not guarantee uninterrupted availability of Website and cannot provide any representation that using the Website will be error free.

Returns & Exchange Policy

We will exchange due to MANUFACTURER’S DEFECTS ONLY. The item(s) must be return within 7 days of purchase in its original packaging and condition (unopened, unused and unsoilded). We will require the original tax invoices as proof of purchase from We encourage you to help us check for defects before accepting our delivery.  

*Exchange policy applied to ‘bulk purchases’, we DO NOT ALLOWED EXCHANGE when bags of food are open AFTER 7 DAYS FROM INVOICE DATE. Please note that the measurement chart serves as a guideline only and it may varies. Therefore, for items such as pet clothing and pet shoes, please provide your actual measurement under the ‘note/remarks section’ when placing your order. If the exchange is due to wrong advise of size by customer, exchange will not be accepted.

For item below S$50.00 you may arrange the exchange by registered mail back the item to us and you should include a copy of your original invoice, and a note on the packaging explaining why you decide to return.
Damaged, Defective and Wrong Item Sent Return Policy:. 

Customer is to bring the item to our shop for exchange once pre-arrangement is made. If returning a Damaged, Defective or Wrong Item Sent, customers must contact us by phone or email us within the same day of the receipt of purchase so that we can explain the proper handling of the merchandise for returns and exchanges. A replacement item will be shipped to you upon contacting our customer service. We guarantee all of our products against Defects and Damages, and will work within our manufacturer’s warranty policies..

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